Thank you for your order. We hope you are happy with your order. In case you are not satisfied with the order you made for any reason, you can return the product (s) within the specified time and subject to the following conditions.
Each customer has the right to refuse / cancel the order and return the product within 14 days, and it must be intact (packing, labels, etc.) without traces of use, no traces of laundry or perfume. Otherwise, Salon Vanet has the right to refuse to accept the product.
Return shipping is at the expense of the buyer, and he chooses with which courier company to return the product to us.
From hygienically appropriate reasons, the return or replacement of Natural Hair products that have been ordered in ready-to-apply (sewn) does not take place.
The amount on the returned product is refunded only by bank transfer. Subject to the conditions of point Terms and conditions return..
Salon Vanet reserves the right to refuse a claim on the following terms:
When changing the condition of Natural Hair products (such as tangling, tearing, burning, blooming or unwanted coloring).
The listed are not considered as a factory defect but as normal traces of improper use, maintenance, storage and use of high degree of thermal treatment.
Warranty document is provided by Salon Vanet to the customer only if it is provided by the product manufacturer.
After receiving a natural hair product, the customer is fully responsible for the condition and duration of product use.